CUSTOMER SERVICE

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We accept returns within 14 days of purchase for unused and undamaged items. To initiate a return, please contact us through our Contact page with your order details.

Heart of Lion is dedicated to providing high-quality, handcrafted leather products that combine traditional craftsmanship with modern design. Our mission is to create durable and stylish accessories that stand the test of time.

For any inquiries or assistance, please reach out to us via the contact form on our Contact page, and we will respond as soon as possible

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

Yes, we offer international shipping to various countries. Shipping costs and delivery times will be calculated at checkout based on your location.

We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.